Assistance required- interface crashes instantly


#1

Help! Since last Friday, every version since '67 crashes me out instantaneously.

I’m on windows 8, I tried a clean reinstall, and I am a techno-dummy.

Assume the worst when it comes to explanations. Can anyone help?


#2

Did you try clearing out the %APPDATA%/High Fidelity directory completely first?

It might help the developers if you could bring up info on what sort of system this is on. And see the logs.

To do this, open up your start menu, and type in dxdiag.

One this is done, follow the on screen information, and until you reach the DirectX Diagnostic Tool window. Press Ssave all Information when available and then put the file on drop box and put it on here.

To get the logs of Hifi, open up your file explorer, type in %LOCALAPPDATA%\High Fidelity\Interface\Logs and take the latest crash-log and also put it in here.


#3

ooh could u have the .lock fie in with the ini file?


#4

thanks menithal :slight_smile: i will look into everything you said now, and see what we get


#5

dunno? will attempt to check if menithal’s suggestions don’t fix things :smile:


#6

i don’t have dropbox, because of course that would be helpful What’s a decent alternative, since i think putting the whole log here would be a bit much?

here is the HF log, beause it’s only annoyingly long

[10/09 15:08:44] [WARNING] Couldn’t open bookmarks file for reading
[10/09 15:08:44] [DEBUG] Rolled log file: “C:/Users/laura/AppData/Local/High Fidelity/Interface/Logs/hifi-log_192.168.0.29_2015-10-09_15.08.44.txt”
[10/09 15:08:45] [DEBUG] AccountManager URL for authenticated requests has been changed to https://metaverse.highfidelity.com
[10/09 15:08:45] [DEBUG] Logging activity “launch”
[10/09 15:08:45] [DEBUG] No valid access token present. Bailing on invoked request to “/api/v1/user_activities” that requires authentication
[10/09 15:08:45] [DEBUG] input  device: “Microphone (Realtek High Definition Audio)”
[10/09 15:08:45] [DEBUG] DEBUG [ “Microphone (Realtek High Definition Audio)” ] [ “Microphone (Realtek High Definition Audio)” ]
[10/09 15:08:45] [DEBUG] AssetClient disk cache setup at “C:/Users/laura/AppData/Local/High Fidelity/Interface” (size: 10 GB)
[10/09 15:08:45] [DEBUG] The default audio input device is “Microphone (Realtek High Definition Audio)”
[10/09 15:08:45] [DEBUG] The audio input device  “Microphone (Realtek High Definition Audio)” is available.
[10/09 15:08:45] [DEBUG] The desired format for audio I/O is QAudioFormat(24000Hz, 16bit, channelCount=1, sampleType=SignedInt, byteOrder=LittleEndian, codec=“audio/pcm”)
[10/09 15:08:45] [DEBUG] The desired audio format is not supported by this device
[10/09 15:08:45] [DEBUG] The format to be used for audio input is QAudioFormat(48000Hz, 16bit, channelCount=1, sampleType=SignedInt, byteOrder=LittleEndian, codec=“audio/pcm”)
[10/09 15:08:45] [DEBUG] Attemping to create a resampler for input format to network format.
[10/09 15:08:45] [DEBUG] output  device: “Speakers (Realtek High Definition Audio)”
[10/09 15:08:45] [DEBUG] DEBUG [ “Speakers (Realtek High Definition Audio)” ] [ “Speakers (Realtek High Definition Audio)” ]
[10/09 15:08:45] [DEBUG] The default audio output device is “Speakers (Realtek High Definition Audio)”
[10/09 15:08:45] [DEBUG] The audio output device  “Speakers (Realtek High Definition Audio)” is available.
[10/09 15:08:45] [DEBUG] The desired format for audio I/O is QAudioFormat(24000Hz, 16bit, channelCount=2, sampleType=SignedInt, byteOrder=LittleEndian, codec=“audio/pcm”)
[10/09 15:08:45] [DEBUG] The desired audio format is not supported by this device
[10/09 15:08:45] [DEBUG] The format to be used for audio output is QAudioFormat(48000Hz, 16bit, channelCount=2, sampleType=SignedInt, byteOrder=LittleEndian, codec=“audio/pcm”)
[10/09 15:08:45] [DEBUG] Attemping to create a resampler for network format to output format.
[10/09 15:08:45] [DEBUG] Output Buffer capacity in frames:  3
[10/09 15:08:46] [DEBUG] GL Version:  “4.1.0”
[10/09 15:08:46] [DEBUG] GL Shader Language Version:  “4.10 NVIDIA via Cg compiler”
[10/09 15:08:46] [DEBUG] GL Vendor:  “NVIDIA Corporation”
[10/09 15:08:46] [DEBUG] GL Renderer:  “GeForce GTX 860M/PCIe/SSE2”
[10/09 15:08:46] [DEBUG] Created Display Window.
[10/09 15:08:46] [DEBUG] GL Version:  “4.1.0”
[10/09 15:08:46] [DEBUG] GL Shader Language Version:  “4.10 NVIDIA via Cg compiler”
[10/09 15:08:46] [DEBUG] GL Vendor:  “NVIDIA Corporation”
[10/09 15:08:46] [DEBUG] GL Renderer:  “GeForce GTX 860M/PCIe/SSE2”
[10/09 15:08:46] [DEBUG] Status: Using GLEW 1.10.0

[10/09 15:08:46] [DEBUG] V-Sync is ON

[10/09 15:08:46] [DEBUG] Initialized Display.
[10/09 15:08:46] [DEBUG] GL Version:  “4.1.0”
[10/09 15:08:46] [DEBUG] GL Shader Language Version:  “4.10 NVIDIA via Cg compiler”
[10/09 15:08:46] [DEBUG] GL Vendor:  “NVIDIA Corporation”
[10/09 15:08:46] [DEBUG] GL Renderer:  “GeForce GTX 860M/PCIe/SSE2”
[10/09 15:08:46] [DEBUG] First call to Menu::getInstance() - initing menu.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [DEBUG] Initialized Offscreen UI.
[10/09 15:08:46] [DEBUG] Trying to go to URL “hifi://entry”
[10/09 15:08:46] [DEBUG] Loaded settings
[10/09 15:08:46] [DEBUG] Waiting for inital public socket from STUN. Will not send domain-server check in.
[10/09 15:08:46] [DEBUG] init() complete.
[10/09 15:08:46] [WARNING] QQmlComponent: Created graphical object was not placed in the graphics scene.
[10/09 15:08:46] [DEBUG] New interval  1
[10/09 15:08:46] [DEBUG] 1
[10/09 15:08:46] [DEBUG] New interval  1
[10/09 15:08:46] [DEBUG] Offscreen UI resizing to  1858 x 1080  with pixel ratio  1
[10/09 15:08:46] [DEBUG] Starting request for:   QUrl( “https://hifi-public.s3.amazonaws.com/ozan/anim/standard_anims/idle.fbx” )
[10/09 15:08:46] [DEBUG] Starting request for:   QUrl( “https://hifi-public.s3.amazonaws.com/ozan/anim/standard_anims/walk_fwd.fbx” )
[10/09 15:08:46] [DEBUG] Starting request for:   QUrl( “https://hifi-public.s3.amazonaws.com/ozan/anim/standard_anims/walk_bwd.fbx” )
[10/09 15:08:46] [WARNING] file:///C:/Program Files (x86)/High Fidelity/Interface/resources/qml/InfoView.qml:18:26: Unable to assign [undefined] to double
[10/09 15:08:46] [DEBUG] QHostInfo lookup result for “stun.highfidelity.io” with lookup ID 1 is “54.67.22.242”
[10/09 15:08:46] [DEBUG] Sending intial stun request to stun.highfidelity.io
[10/09 15:08:46] [DEBUG] Offscreen UI resizing to  1858 x 1059  with pixel ratio  1


#7

Try http://pastebin.com/ instead but make sure its unlisted.


#8

ok, pastebinned successfully, thanks Menithal :smile: xoxox

http://pastebin.com/Gnnbt4bG


#9

Have you properly installed the Mobile Graphics card on the Alienware 17? its seems like the dxdialog does not contain your main graphics card, in the display adapters while it seems to be utilizing the Intel HD 4600.

NVIDIA GeForce GTX 860M does show up thought. Try updating the drivers through alienware.


#10

hmmm, yes i see that. :frowning: may have to get the hubby to help on this. thanks, at least i have something to try to fix.


#11

the other card is NVIDIA GeForce GTX 860M and supposedly working properly, FWIW. enjoy the meeting for me!


#12

turns out i needed to update nvidia drivers. but it’s done. thanks for the help guys, it’s much appreciated :slight_smile: