Can't re-connect after internet crash, how to fix?


#1

Can’t re-connect after internet crash while logged in, any idea on how to fix that?
I tried to relog using my usual username/password unsuccessfully, my logs bellow :

[DEBUG] [12/10 14:52:38] [VERSION] Build sequence:  1475 
[DEBUG] [12/10 14:52:38] First call to Menu::getInstance() - initing menu.
[DEBUG] [12/10 14:52:39] Asynchronously looking up IP address for hostname "stun.highfidelity.io" - lookup ID is 2 
[DEBUG] [12/10 14:52:39] NodeList socket is listening on 62780 
[DEBUG] [12/10 14:52:39] Changed socket "send" buffer size from 9216 to 1048576 bytes 
[DEBUG] [12/10 14:52:39] Changed socket "receive" buffer size from 196724 to 1048576 bytes 
[DEBUG] [12/10 14:52:39] Local socket is 192.168.1.15:62780 
[DEBUG] [12/10 14:52:39] AccountManager URL for authenticated requests has been changed to https://data.highfidelity.io 
[DEBUG] [12/10 14:52:39] Logging activity "launch" 
[DEBUG] [12/10 14:52:39] No valid access token present. Bailing on authenticated invoked request. 
[DEBUG] [12/10 14:52:39] Created Display Window.
[DEBUG] [12/10 14:52:39] Initialized Display.
[DEBUG] [12/10 14:52:39] The default audio input device is "Built-in Microphone" 
[DEBUG] [12/10 14:52:39] The audio input device  "Built-in Microphone" is available. 
[DEBUG] [12/10 14:52:39] The format to be used for audio input is QAudioFormat(24000Hz, 16bit, channelCount=1, sampleType=SignedInt, byteOrder=LittleEndian, codec="audio/pcm") 
[DEBUG] [12/10 14:52:39] The default audio output device is "Built-in Output" 
[DEBUG] [12/10 14:52:39] The audio output device  "Built-in Output" is available. 
[DEBUG] [12/10 14:52:39] The format to be used for audio output is QAudioFormat(24000Hz, 16bit, channelCount=2, sampleType=SignedInt, byteOrder=LittleEndian, codec="audio/pcm") 
[DEBUG] [12/10 14:52:39] Output Buffer capacity in frames:  3 
[DEBUG] [12/10 14:52:39] Oculus SDK 0.4.2 
[DEBUG] [12/10 14:52:41] Changing face model for avatar to "http://highfidelity-public.s3-us-west-1.amazonaws.com/models/heads/ron.fst" 
[DEBUG] [12/10 14:52:41] Changing skeleton model for avatar to "http://highfidelity-public.s3-us-west-1.amazonaws.com/models/skeletons/ron_standing.fst" 
[DEBUG] [12/10 14:52:41] Changing display name for avatar to "TheCat" 
[DEBUG] [12/10 14:52:41] Application title set to:  (NOT CONNECTED)  (build 1475)
[DEBUG] [12/10 14:52:41] Trying to go to URL "hifi://0.211.23.112/6265.35,209.807,6001.43/-2.18656e-06,-0.890894,-1.82216e-06,0.454211" 
[DEBUG] [12/10 14:52:41] Resetting current domain connection information. 
[DEBUG] [12/10 14:52:41] Hard reset in NodeList DomainHandler. 
[DEBUG] [12/10 14:52:41] MyAvatar goToLocation - moving to 6265.35, 209.807, 6001.43
[DEBUG] [12/10 14:52:41] Looking up DS hostname 0.211.23.112.
[DEBUG] [12/10 14:52:41] MyAvatar goToLocation - new orientation is -2.18656e-06, -0.890894, -1.82216e-06, 0.454211
[DEBUG] [12/10 14:52:41] Logging activity "changed_domain" 
[DEBUG] [12/10 14:52:41] Loaded settings 
[DEBUG] [12/10 14:52:41] DS at 0.211.23.112 is at 0.211.23.112
[DEBUG] [12/10 14:52:41] Faceshift: Connecting...
[DEBUG] [12/10 14:52:41] Sending intial stun request to stun.highfidelity.io 
[DEBUG] [12/10 14:52:41] init() complete.
[DEBUG] [12/10 14:52:41] Voxel parsing thread created.
[DEBUG] [12/10 14:52:41] Startup time: 2.87 seconds.
[DEBUG] [12/10 14:52:41] Total time to generate stars:  6.73124  msec 
[DEBUG] [12/10 14:52:41] Total time to retile and generate stars:  22.3215 msec 
[DEBUG] [12/10 14:52:41] QHostInfo lookup result for "stun.highfidelity.io" with lookup ID 2 is "54.215.251.124" 
[DEBUG] [12/10 14:52:41] No valid access token present. Bailing on authenticated invoked request. 
[DEBUG] [12/10 14:52:41] Application title set to: 0.211.23.112 (NOT CONNECTED)  (build 1475)
[DEBUG] [12/10 14:52:41] Clearing domain octree details... 
[WARNING] [12/10 14:52:42] QSystemTrayIcon::setVisible: No Icon set
[DEBUG] [12/10 14:52:42] Created QT Application.
[DEBUG] [12/10 14:52:42] Faceshift:  "Connection refused" 
[DEBUG] [12/10 14:52:42] Sending intial stun request to stun.highfidelity.io 
[DEBUG] [12/10 14:52:42] New public socket received from STUN server is 86.193.159.176:62780
[DEBUG] [12/10 14:52:42] Logging activity "loaded_script" 
[DEBUG] [12/10 14:52:42] No valid access token present. Bailing on authenticated invoked request. 
[DEBUG] [12/10 14:52:43] Logging activity "loaded_script" 
[DEBUG] [12/10 14:52:43] No valid access token present. Bailing on authenticated invoked request. 
[DEBUG] [12/10 14:52:43] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:52:43] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:52:43] Logging activity "loaded_script" 
[DEBUG] [12/10 14:52:43] No valid access token present. Bailing on authenticated invoked request. 
[DEBUG] [12/10 14:52:43] Logging activity "loaded_script" 
[DEBUG] [12/10 14:52:43] No valid access token present. Bailing on authenticated invoked request. 
[DEBUG] [12/10 14:52:43] Downloading included script at "libraries/globals.js" 
[DEBUG] [12/10 14:52:43] Logging activity "loaded_script" 
[DEBUG] [12/10 14:52:43] No valid access token present. Bailing on authenticated invoked request. 
[DEBUG] [12/10 14:52:43] Logging activity "loaded_script" 
[DEBUG] [12/10 14:52:43] No valid access token present. Bailing on authenticated invoked request. 
[DEBUG] [12/10 14:52:43] Logging activity "loaded_script" 
[DEBUG] [12/10 14:52:43] No valid access token present. Bailing on authenticated invoked request. 
[DEBUG] [12/10 14:52:43] Requesting sound at "http://public.highfidelity.io/sounds/Footsteps/FootstepW2Right-12db.wav" 
[DEBUG] [12/10 14:52:44] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:52:44] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:52:44] Downloading included script at "libraries/stringHelpers.js" 
[DEBUG] [12/10 14:52:44] Downloading included script at "libraries/dataviewHelpers.js" 
[DEBUG] [12/10 14:52:45] Uncaught exception at ( "http://public.highfidelity.io/scripts/editEntities.js" ) line 1 :  "SyntaxError: Parse error" 
[DEBUG] [12/10 14:52:45] Downloading included script at "libraries/httpMultiPart.js" 
[DEBUG] [12/10 14:52:45] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:52:45] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:52:45] Downloading included script at "libraries/modelUploader.js" 
[DEBUG] [12/10 14:52:45] Downloading included script at "libraries/toolBars.js" 
[DEBUG] [12/10 14:52:46] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:52:46] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:52:46] Downloading included script at "libraries/progressDialog.js" 
[DEBUG] [12/10 14:52:47] Downloading included script at "libraries/entitySelectionTool.js" 
[DEBUG] [12/10 14:52:47] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:52:47] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:52:48] Downloading included script at "libraries/globals.js" 
[DEBUG] [12/10 14:52:48] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:52:48] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:52:48] Clearing the NodeList. Deleting all nodes in list. 
[DEBUG] [12/10 14:52:48] Resetting current domain connection information. 
[DEBUG] [12/10 14:52:48] Downloading included script at "libraries/ModelImporter.js" 
[DEBUG] [12/10 14:52:49] Downloading included script at "libraries/ExportMenu.js" 
[DEBUG] [12/10 14:52:49] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:52:49] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:52:49] Downloading included script at "libraries/ToolTip.js" 
[DEBUG] [12/10 14:52:50] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:52:50] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:52:50] Downloading included script at "libraries/entityPropertyDialogBox.js" 
[DEBUG] [12/10 14:52:51] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:52:51] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:52:51] Downloading included script at "libraries/entityCameraTool.js" 
[DEBUG] [12/10 14:52:52] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:52:52] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:52:52] Downloading included script at "libraries/gridTool.js" 
[DEBUG] [12/10 14:52:53] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:52:53] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:52:53] Downloading included script at "libraries/entityList.js" 
[DEBUG] [12/10 14:52:53] script:print()<< "setupModelMenus()" 
[DEBUG] [12/10 14:52:53] script:print()<< "no delete... adding ours" 
[DEBUG] [12/10 14:52:54] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:52:54] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:52:54] Clearing the NodeList. Deleting all nodes in list. 
[DEBUG] [12/10 14:52:54] Resetting current domain connection information. 
[DEBUG] [12/10 14:52:55] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:52:55] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:52:56] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:52:56] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:52:57] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:52:57] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:52:58] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:52:58] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:52:59] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:52:59] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:53:00] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:53:00] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:53:00] Clearing the NodeList. Deleting all nodes in list. 
[DEBUG] [12/10 14:53:00] Resetting current domain connection information. 
[DEBUG] [12/10 14:53:01] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:53:01] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:53:02] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:53:02] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:53:03] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:53:03] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:53:04] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:53:04] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:53:05] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:53:05] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:53:06] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:53:06] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:53:06] Clearing the NodeList. Deleting all nodes in list. 
[DEBUG] [12/10 14:53:06] Resetting current domain connection information. 
[DEBUG] [12/10 14:53:07] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:53:07] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:53:08] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:53:08] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:53:09] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:53:09] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:53:10] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:53:10] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:53:11] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:53:11] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:53:12] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:53:12] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:53:12] Clearing the NodeList. Deleting all nodes in list. 
[DEBUG] [12/10 14:53:12] Resetting current domain connection information. 
[DEBUG] [12/10 14:53:13] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:53:13] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:53:14] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:53:14] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:53:15] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:53:15] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:53:16] Storing an account with access-token for https://data.highfidelity.io 
[DEBUG] [12/10 14:53:16] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:53:16] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:53:16] Username changed to "TheCat" 
[DEBUG] [12/10 14:53:16] Starting worker thread to generate 2048-bit RSA key-pair. 
[DEBUG] [12/10 14:53:16] Application title set to: TheCat @ 0.211.23.112 (NOT CONNECTED)  (build 1475)
[DEBUG] [12/10 14:53:16] Generated 2048-bit RSA key-pair. Storing private key and uploading public key. 
[DEBUG] [12/10 14:53:17] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:53:17] Including username signature in domain connect request. 
[DEBUG] [12/10 14:53:17] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:53:18] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:53:18] Including username signature in domain connect request. 
[DEBUG] [12/10 14:53:18] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:53:18] Clearing the NodeList. Deleting all nodes in list. 
[DEBUG] [12/10 14:53:18] Resetting current domain connection information. 
[DEBUG] [12/10 14:53:19] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:53:19] Including username signature in domain connect request. 
[DEBUG] [12/10 14:53:19] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 
[DEBUG] [12/10 14:53:19] Application title set to: TheCat @ 0.211.23.112 (NOT CONNECTED)  (build 1475) - ₵0.00000000
[DEBUG] [12/10 14:53:20] Sending connect request to domain-server at "0.211.23.112" 
[DEBUG] [12/10 14:53:20] Including username signature in domain connect request. 
[DEBUG] [12/10 14:53:20] ERROR in writeDatagram: QAbstractSocket::NetworkError - "Unable to send a message" 

#2

Delete the interface.ini and try it again. On windows you can find the interface,.ini

c:\Users\[username]\AppData\Roaming\High Fidelity\

Replace [username] for yours.


#3

Many thanks for the answer, but I am on Mac OSX and I wasn’t able to find the corespondent files so I am still stuck…


#4

Hi @TheCat on Mac:

Go to Terminal.
cd ~/.config/highfidelity.io/
rm Interface.ini


#5

Thank you @chris ! It’s fixed now


#6

An other related problem I have is that since that crash the interface does no longer use my built in video input and associated sensor functions are disabled, after long search I still don’t find how to restore all interface functions and use built in video input device… Maybe you can also help with this?


#7

Hi @TheCat make sure the script “selectaudiodevice” is running. Then go to tools>Audio and you can select your audio.


#8

Thank you again for the answer @chris but my issue wasn’t with audio device as well selectaudiodevicescript is running for me and all work fine with it. But in my previous versions of the interface, it used my built in camera for avatar gestures (move head, hands/arms, clip eyes), those features are no longer available except with leap motion?
(I was absent a long time and assume that I missed many things I try to recover, even if I had read much on the forums)


#9

@TheCat enable visage. (Something to note. We are about to upgrade to C++ 11. Currently visage does not support C++ 11. We will therefore be turning it off until Visage gives us an updated version) :