There is an ongoing issue that seems to be getting ignored.
Right now I have a problem, my group name Earth expired last week, no warnings no emails nothing.
I didnt know until I went to metaverse to join a new resident to earth and the group showed red (expired).
So I went to renew the group name and it showed earth as available, so I clicked it and was given a brand new Earth group name.
The problem is all my members are gone, I had something like 80 active and 20 pending members on that list. ALL GONE.
I am desperately hoping there is some kind of backup or that my group data is still stored somewhere and can be restored. But I fear the worst, this seemingly simple bug may have cost me dearly.
It’s not like it hasn’t happened before and it has been posted several times, twice by me.
So this is not new.
@b you were going to look into my bounce problem in Jan 16, what was the result there?
I also had the same problem in Jan 17 and posted and got promptly ignored.
I am sorry Birarda but I have to put you on the spot, can you please fix this.
Also why is there no grace period? Expired and gone, just like that. Every other domain provider and host I use give some grace period.
When you cant guarantee that everybody will get a warning (and it’s proven that you cant guarantee this) then you could allow a grace period, it wont cost you anything.
I ask 3 things.
- Please return my group data for the expired earth group so I don’t lose the last 12 months work.
- Fix my email alerts, so they work. Seriously you cant let this happen again.
- Consider allowing a couple of weeks grace period on all place and group/list name expiration for all users.