Thank you, as always, for the feedback.
We know that full backup and restore of domains is a complicated process, especially for cloud domains.
We are currently working on a project to make this a far easier process across all High Fidelity domains. As we get closer to the release of the project I will post in the announcements section to provide more details.
I would like to also mention that it is our goal to make it easy for cloud domain owners to have full access to the Droplets backing their cloud domains. We believed that a root password reset via the Digital Ocean console for the Droplet would be an appropriate interim solution for this. Unfortunately the Digital Ocean console is quite difficult to use, even just to reset the root password. After that, SSH access is still not immediately possible because the default SSH configuration requires a public key for security.
We want to make a change to our cloud domains feature to allow users to upload their public key and have us deploy it on the Droplet. This should allow easy SSH access to the Droplets for users who are comfortable doing so. Stay tuned to the forums for more information on this.
Until then, for users like yourself who are comfortable using SSH to connect to a Droplet, I am happy to personally manually upload a public SSH key (that you provide) to your cloud domain.
- I hope that we can assist you to solve this problem in the short term
- We are currently working on what we feel is a better solution for backup and restore of domain content and settings