I can not update


#1

Hi,
I can not update.

“Sandbox cannot be uninstalled wile Sandbox running. Please close it and click Retry to continue.”

I do not understand why the “Sandbox is running”? I closed all programs…

Thanks


#2

If you’re running windows, go to your tray and find the HF icon (it appears as a white icon with an H on it. Right click on it and choose Quit. You can now install the update. If running a Mac click on the HF icon up top and choose quit. This will will terminate sandbox and allow you to install the update.