Interface.exe has stopped working


#1

hi, someone can help me?? My app interface.exe stopped working…when i wanna join to hifi…i use windows7 ultimate 64bits.
thx


#2

Hiya. I had the same but on W8.1 I kept trying and it did let me in. Hope this helps for you.


#3

i coming not more in with interface.exe too,on windows not and with mac too, stopped working too


#4

Try going to https://highfidelity.com/

Then select a domain, you will be asked if you have Interface, say yes and Interface launches.

I had the crash issue but I was automatically being sent to HQ on launch, selecting a different domain from the link allowed me entry.


#5

@xavier1984.metaller Did a previous version work for you? You can get to older versions from here: http://highfidelity.io/download


#6

I went back to 2165 with no joy, the problem for me seems to be HQ, I’m happily roaming around Porto.


#7

i’m having problems with the client too im on windows 8.1


#8

I am on Mac; 2043 is the last build I can run without crashing on start-up.


#9

I was getting the same “interface.exe has stopped working” error on Windows 8.1 until I tried version 2043 and I was then able to connect. Thanks


#10

Thought I might try it so i did and it didn’t work on version 2043 for me. I’m on Windows 8.1


#12

I’ll give version 2046 a try and let you know.


#13

still does not work.


#15

Oh sorry i thought you ment the build 2046 for the Windows version. Because windows have a listing for that version too. Thought you meant that way. Anyway, the latest version 2177 for Windows 8.1 doesn’t work for me, unfortunately.


#17

Interface win 2177 appcrashes today on Windows 8.1… but I went back to previously working win 2169 and that loads a bit further and then appcrashes too. Is this a known issue given posts above, or would you like me to try more tests to identify the issue.


#18

I also see these messages on startup of the windows client, in all versions…

[WARNING] [03/30 16:16:37] Cannot open file ‘C:/Program Files (x86)/High Fidelity/resources/images/close.svg’, because: The system cannot find the path specified.
[WARNING] [03/30 16:16:37] Cannot open file ‘C:/Program Files (x86)/High Fidelity/resources/images/close.svg’, because: The system cannot find the path specified.
[WARNING] [03/30 16:16:37] Cannot open file ‘C:/Program Files (x86)/High Fidelity/resources/images/login.svg’, because: The system cannot find the path specified.
[WARNING] [03/30 16:16:37] Cannot open file ‘C:/Program Files (x86)/High Fidelity/resources/images/login.svg’, because: The system cannot find the path specified.


#19

Same issue on my end. http://pastebin.com/rd8gx4Ra

Edit - Additional Info:

Windows 7 Home Premium
Intel® HD Graphics 3000


#20

Same issue here. When I click on Interface (Windows), it freezes/crashes with the message “Interface.exe has stopped working”. Tried to use different versions of the download to no avail. How can I fix this?


#21

tried with two versions of the software, including the very latest ( that is today’s ) no success


#22

I have yet to use Interface at all due to this problem. Have been trying things from this thread for a week now.


#23

Please read the current graphics requirements: https://alphas.highfidelity.io/t/current-minimum-graphics-driver-support/4964 and make sure you have the up to date drivers.