Interface freezes on launch or crashes


#1

did an uninstall, deleted cache in appdata/local and appdata roaming, reinstalled and still same issue either loads up the interface and shows a white screen and hangs or just crashes and asks me to send a report. Anyone have any ideas on what is going on here? Windows 7


#2

Suggest providing computer specs:
CPU
GPU
Ram
Internet connection speed

There are many reasons why interface will hork: incompatible GPU, incompatible driver/OpenGL, too little RAM, too slow a connection, third Tuesday, etc.


#3

Yes third Tuesday… or other days too. Things change here. One thing I might try is starting from HiFi directory page rather than just starting interface:

Click on… maybe Fire, it is a fairly simple small loading place.


#4

I have 12 gig ram Intel core i7 cpu x980 @ 3,33 ghz 3.33 ghz

internet speed about 60/60


#5

still no good when clicking from the directory


#6

Are you using the latest version from:
https://highfidelity.com/download/
?


#7

yep just hangs. The only thing I can think of is im missing directories when i need to uninstall and delete cache etc and do a clean reinstall I dunno, my computer and the internet speed should handle HiFi fine


#8

just an update, this issue is STILL happening. Also happening on my other computer which is a beast of a system that should have no problem running it whatsoever. Tried the latest Hifi versions, no dice. No one else is having this problem, and Im having it on 2 separate computers? I dont get it, is there something I am missing? A version of software or something, this is hard for me to believe.


#9

What is your GPU though? you didnt mention it to eliminate potential candidates for issues. Also is the Windows 7 64-bit?

The crash also might be from connecting to the server and it taking a long time to load the assets, There currently is a bug that causes the client to temporary freeze up while downloading assets.

With your 60/60 it should be a breeze, but the connections them selves can sometimes be hosted on the servers through the ATP service which is an UDP download, or your connection doesnt like the amount of requests that are made per second basis when downloading assets causing it to choak up and “freeze”.

To see if it is actually this we can try to select a new destination for you other than the default landing spot at alpha


Lets Debug the probable cause:
Assuming you use Windows

First Goto
%LOCALAPPDATA%\High Fidelity

Delete the Interface folder inside it

Goto your
%APPDATA%\High Fidelity

Delete the Interface.ini file there if there is one. Create a new Interface.ini file.

Paste the following:

address="@Variant(\0\0\0\x11\0\0\0*hifi://center/0,0,0/0,-0.707107,0,0.707107)"

This sets your “last location” to a my domain called center. It has much barebones amount of remote resources vs alpha (which is the default landing point for all users), and doesnt use the Hifi ICE service to establish connection .

If it doesnt crash you should be able to login now. From here you can teleport to sandbox (and see if it crashes there), alpha just has a lot of assets.

If the client now crashes, goto

%LOCALAPPDATA%\High Fidelity\Interface\Logs and share the log files if possible.

Hopefully that helps a way to find the reason behind the crashes on launch.



#10

Thanks Menithal. My GPU is DELL ATI Radeon HD5870 PCI-E 1GB GDDR5 Dual DVI, HDMI, Display Port 2XTG4

I deleted Interface foler inside AppData/Local/

i wasnt sure which directory to put interface.ini in so I put it in both the Hifi program files directory and in the AppData/Local/High Fidelity/ directory when I ran the interface it just hung and said not responding for awhile until i close it out. I go to the Hifi directory after this to click on one of the places and the interface will then just crash, both log files are the same

[02/22 23:36:51] [DEBUG] [VERSION] Build sequence: 4250
[02/22 23:36:51] [WARNING] Couldn’t open bookmarks file for reading
[02/22 23:36:51] [DEBUG] AccountManager URL for authenticated requests has been changed to https://metaverse.highfidelity.com
[02/22 23:36:51] [DEBUG] Logging activity “launch”
[02/22 23:36:51] [DEBUG] No valid access token present. Bailing on invoked request to “/api/v1/user_activities” that requires authentication
[02/22 23:36:51] [DEBUG] input device: ““What U Hear” (Creative SB X-Fi”
[02/22 23:36:51] [DEBUG] AssetClient disk cache setup at “C:/Users/Tim/AppData/Local/High Fidelity/Interface” (size: 10 GB)
[02/22 23:36:51] [DEBUG] Rolled log file: “C:/Users/Tim/AppData/Local/High Fidelity/Interface/Logs/hifi-log_192.168.1.2_2016-02-22_23.36.51.txt”
[02/22 23:36:51] [DEBUG] DEBUG [ ““What U Hear” (Creative SB X-Fi” ] [ ““What U Hear” (Creative SB X-Fi” ]
[02/22 23:36:51] [DEBUG] The default audio input device is ““What U Hear” (Creative SB X-Fi”
[02/22 23:36:51] [DEBUG] The audio input device ““What U Hear” (Creative SB X-Fi” is available.
[02/22 23:36:51] [DEBUG] The desired format for audio I/O is QAudioFormat(24000Hz, 16bit, channelCount=1, sampleType=SignedInt, byteOrder=LittleEndian, codec=“audio/pcm”)
[02/22 23:36:51] [DEBUG] The desired audio format is not supported by this device
[02/22 23:36:51] [DEBUG] The format to be used for audio input is QAudioFormat(48000Hz, 16bit, channelCount=1, sampleType=SignedInt, byteOrder=LittleEndian, codec=“audio/pcm”)
[02/22 23:36:51] [DEBUG] Attemping to create a resampler for input format to network format.
[02/22 23:36:51] [DEBUG] output device: “Speakers (Creative SB X-Fi)”
[02/22 23:36:51] [DEBUG] DEBUG [ “Speakers (Creative SB X-Fi)” ] [ “Speakers (Creative SB X-Fi)” ]
[02/22 23:36:51] [DEBUG] The default audio output device is “Speakers (Creative SB X-Fi)”
[02/22 23:36:51] [DEBUG] The audio output device “Speakers (Creative SB X-Fi)” is available.
[02/22 23:36:51] [DEBUG] The desired format for audio I/O is QAudioFormat(24000Hz, 16bit, channelCount=2, sampleType=SignedInt, byteOrder=LittleEndian, codec=“audio/pcm”)
[02/22 23:36:51] [DEBUG] The desired audio format is not supported by this device
[02/22 23:36:51] [DEBUG] The format to be used for audio output is QAudioFormat(48000Hz, 16bit, channelCount=2, sampleType=SignedInt, byteOrder=LittleEndian, codec=“audio/pcm”)
[02/22 23:36:51] [DEBUG] Attemping to create a resampler for network format to output format.
[02/22 23:36:51] [DEBUG] Output Buffer capacity in frames: 3 requested bytes: 6144 actual bytes: 6144 os default: 0 period size: 1228
[02/22 23:36:51] [DEBUG] GL Version: “4.1.12002 Core Profile Forward-Compatible Context 9.12.0.0”
[02/22 23:36:51] [DEBUG] GL Shader Language Version: “4.20”
[02/22 23:36:51] [DEBUG] GL Vendor: “ATI Technologies Inc.”
[02/22 23:36:51] [DEBUG] GL Renderer: “ATI Radeon HD 5800 Series”
[02/22 23:36:51] [DEBUG] GL Version: “4.1.12002 Core Profile Forward-Compatible Context 9.12.0.0”
[02/22 23:36:51] [DEBUG] GL Shader Language Version: “4.20”
[02/22 23:36:51] [DEBUG] GL Vendor: “ATI Technologies Inc.”
[02/22 23:36:51] [DEBUG] GL Renderer: “ATI Radeon HD 5800 Series”
[02/22 23:36:51] [DEBUG] Created Display Window.
[02/22 23:36:51] [DEBUG] GL Version: “4.1.12002 Core Profile Forward-Compatible Context 9.12.0.0”
[02/22 23:36:51] [DEBUG] GL Shader Language Version: “4.20”
[02/22 23:36:51] [DEBUG] GL Vendor: “ATI Technologies Inc.”
[02/22 23:36:51] [DEBUG] GL Renderer: “ATI Radeon HD 5800 Series”
[02/22 23:36:51] [DEBUG] Status: Using GLEW 1.10.0
[02/22 23:36:51] [DEBUG]
[02/22 23:36:51] [DEBUG] V-Sync is ON
[02/22 23:36:51] [DEBUG]
[02/22 23:36:51] [DEBUG] Initialized Display.
[02/22 23:36:52] [DEBUG] Waiting for inital public socket from STUN. Will not send domain-server check in.
[02/22 23:36:52] [DEBUG] Engine configuration file QUrl(“c:/Program Files/HiFi/resources/config/render.json”) loaded
[02/22 23:36:52] [DEBUG] GL Version: “4.1.12002 Core Profile Forward-Compatible Context 9.12.0.0”
[02/22 23:36:52] [DEBUG] GL Shader Language Version: “4.20”
[02/22 23:36:52] [DEBUG] GL Vendor: “ATI Technologies Inc.”
[02/22 23:36:52] [DEBUG] GL Renderer: “ATI Radeon HD 5800 Series”


#11

The Interface.ini file should be created in the %APPDATA%/High Fidelity folder

I checked the logs from my server, the client didnt even get to establishing a connection before it crashed, so it must have crashed during the initial rendering phase indicating something causing the crash on first load deliberately.

The 5800 Series should support OpenGL 3.2, but no info on OpenGL 4 but it is a 6 year old graphics card, and with HiFis currently focus on the HMDs, it is barely making the min Range at the moment (but its not considered lower than min spec, youd otherwise have your openGL version is too low error). Have you tried updating your drivers for a while now?


#12

I only have High Fidelity folders in AppData/Local and AppData/Roaming.

yes updated my graphic drivers during this process but still no good. Hard to believe from what I see that HiFi graphics are too much for the card I have. Not trying to come off like a snob or something but if people who own pretty good graphic cards albeit a little old cant run HiFi then theres not much to say really