Interface-mac-927.pkg upgrade on Mavrick (NOT CONNECTED)


#1

Started new to HF using build 926 no problems with install, worked great with head mouse, building voxels, other than some jitters worked well, then build local stack manager successfully, teleporting successfully to the local VW. Worked well. Saw that a upgrade required was in order so I decided to upgraded to build 927 and now get a (NOT CONNECTED). Have loss head mouse, move with lean and no voxel editing. Deleted build 927 reinstalled build 926 but still see (NOT CONNECTED).

Using OSX Ver 10.9.4
3.5 GHZ Intel Core i7
Memory 32 GB, 1600Mhz DDR3

What do you think I should do?


#2

I’m not that familiar with mac .pkg installations, but the windows installation creates a settings file, interface.ini, that contains all the menu settings. If the mac version creates a similar configuration file, try finding it and deleting it. Deleting a windows installation doesn’t delete this file, it has to be done manually. Not sure if mac is the same, but if you can locate the file, try deleting it, or if you want to keep it, just rename it, and run interface and see if that makes a difference.

Any mac users out there more familiar with mac installs?


#3

Have you tried going to a different domain? I ask because you mention you had successfully gone to local before.


#4

Hi @Zepzhangsun I can help you out. Few things to try.

  1. Go to Interface>Preferences and click “Load Default Scripts” this should bring back your head movement and mouse.
  2. You may not be connected to a domain e.g. you connected to your local domain and it is no longer there. Go to File>Go to Domain and type in sandbox.highfidelity.io . Once there, open your stats. View>Stats . You should see “Servers: 5”

Let me know if that works out for you.


#5

Thanks John, Claran and Chris. Tried to load Default Scripts again, Interface was not responding. Chose to upgrade package to build 937. On click HF Interface opens, no avatar rezzes, and Interface immediately crashes. Below is part of Apple’s problem report. I thought I did a clean reinstall by removing the content from the library but I will check with our IT guy super administrator and see if the library is truly clean and try again.

Process: interface [480]
Path: /Applications/interface.app/Contents/MacOS/interface
Identifier: io.highfidelity.Interface
Version: ??? (???)
Code Type: X86-64 (Native)
Parent Process: bash [477]
Responsible: Terminal [402]
User ID: 503

Date/Time: 2014-09-03 11:10:20.773 -0400
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 7F89633B-B979-9790-A884-AE11D0AD78B2

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000032

VM Regions Near 0x32:
–>
__TEXT 0000000105968000-0000000106010000 [ 6816K] r-x/rwx SM=COW /Applications/interface.app/Contents/MacOS/interface

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 io.highfidelity.Interface 0x0000000105a49e6e SkeletonRagdoll::buildConstraints() + 174
1 io.highfidelity.Interface 0x0000000105a44bbc SkeletonModel::buildShapes() + 1340
2 io.highfidelity.Interface 0x0000000105a405c7 SkeletonModel::setJointStates(QVector) + 231
3 io.highfidelity.Interface 0x0000000105a87ee5 Model::updateGeometry() + 1413
4 io.highfidelity.Interface 0x0000000105a8c41b Model::simulate(float, bool) + 27
5 io.highfidelity.Interface 0x0000000105a40823 SkeletonModel::simulate(float, bool) + 451
6 io.highfidelity.Interface 0x0000000105a2c559 MyAvatar::simulate(float) + 617
7 io.highfidelity.Interface 0x0000000105a2bba8 MyAvatar::update(float) + 328
8 io.highfidelity.Interface 0x0000000105989865 Application::updateMyAvatar(float) + 101
9 io.highfidelity.Interface 0x000000010597dccc Application::update(float) + 1004
10 io.highfidelity.Interface 0x0000000105986556 Application::idle() + 406
11 io.highfidelity.Interface 0x0000000105b9b85a Application::qt_static_metacall(QObject*, QMetaObject::Call, int, void**) + 1722
12 QtCore 0x0000000109db43f0 QMetaObject::activate(QObject*, int, int, void**) + 2640
13 QtCore 0x0000000109dacf81 QObject::event(QEvent*) + 49
14 QtWidgets 0x0000000107a5806c QApplicationPrivate::notify_helper(QObject*, QEvent*) + 252
15 QtWidgets 0x0000000107a5b4e1 QApplication::notify(QObject*, QEvent*) + 8593
16 QtCore 0x0000000109d83b53 QCoreApplication::notifyInternal(QObject*, QEvent*) + 115
17 QtCore 0x0000000109dd41a9 QTimerInfoList::activateTimers() + 1385
18 libqcocoa.dylib 0x000000010c990e52 0x10c979000 + 97874
19 com.apple.CoreFoundation 0x00007fff8e9405b1 CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION + 17
20 com.apple.CoreFoundation 0x00007fff8e931c62 __CFRunLoopDoSources0 + 242
21 com.apple.CoreFoundation 0x00007fff8e9313ef __CFRunLoopRun + 831
22 com.apple.CoreFoundation 0x00007fff8e930e75 CFRunLoopRunSpecific + 309
23 com.apple.HIToolbox 0x00007fff8a21ca0d RunCurrentEventLoopInMode + 226
24 com.apple.HIToolbox 0x00007fff8a21c7b7 ReceiveNextEventCommon + 479
25 com.apple.HIToolbox 0x00007fff8a26a5cd AcquireNextEventInMode + 51
26 com.apple.HIToolbox 0x00007fff8a26805a IsUserStillTracking(MenuSelectData*, unsigned char*) + 186
27 com.apple.HIToolbox 0x00007fff8a267c61 TrackMenuCommon(MenuSelectData&, unsigned char*) + 1545
28 com.apple.HIToolbox 0x00007fff8a279f70 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 441
29 com.apple.HIToolbox 0x00007fff8a279cb1 _HandleMenuSelection2 + 446
30 com.apple.AppKit 0x00007fff8d86f62c _NSHandleCarbonMenuEvent + 284
31 com.apple.AppKit 0x00007fff8d6ce52e _DPSNextEvent + 2170
32 com.apple.AppKit 0x00007fff8d6cd89b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
33 com.apple.AppKit 0x00007fff8d6c199c -[NSApplication run] + 553
34 libqcocoa.dylib 0x000000010c991a45 0x10c979000 + 100933
35 QtCore 0x0000000109d813fd QEventLoop::exec(QFlagsQEventLoop::ProcessEventsFlag) + 397
36 QtCore 0x0000000109d84127 QCoreApplication::exec() + 359
37 io.highfidelity.Interface 0x00000001059bcaae main + 622
38 libdyld.dylib 0x00007fff8b3205fd start + 1

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8b025662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8d660421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8d660136 _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x00007fff8b024e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff86b46f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff86b49fb9 start_wqthread + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff8b024e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff86b46f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff86b49fb9 start_wqthread + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff8b024e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff86b46f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff86b49fb9 start_wqthread + 13

Thread 5:: QThread
0 libsystem_kernel.dylib 0x00007fff8b0249aa __select + 10
1 libsystem_c.dylib 0x00007fff8baddbe0 pselect$1050 + 183
2 QtCore 0x0000000109dd0e88 qt_safe_select(int, fd_set*, fd_set*, fd_set*, timespec const*) + 104
3 QtCore 0x0000000109dd1eaa QEventDispatcherUNIXPrivate::doSelect(QFlagsQEventLoop::ProcessEventsFlag, timespec*) + 682
4 QtCore 0x0000000109dd2eba QEventDispatcherUNIX::processEvents(QFlagsQEventLoop::ProcessEventsFlag) + 234
5 QtCore 0x0000000109d813fd QEventLoop::exec(QFlagsQEventLoop::ProcessEventsFlag) + 397
6 QtCore 0x0000000109b985e5 QThread::exec() + 117
7 QtCore 0x0000000109b9bb92 0x109b72000 + 170898
8 libsystem_pthread.dylib 0x00007fff86b45899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff86b4572a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff86b49fc9 thread_start + 13

Thread 6:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8b0249aa __select + 10
1 com.apple.CoreFoundation 0x00007fff8e97da03 __CFSocketManager + 867
2 libsystem_pthread.dylib 0x00007fff86b45899 _pthread_body + 138
3 libsystem_pthread.dylib 0x00007fff86b4572a _pthread_start + 137
4 libsystem_pthread.dylib 0x00007fff86b49fc9 thread_start + 13

Thread 7:
0 libsystem_kernel.dylib 0x00007fff8b024716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff86b47c3b _pthread_cond_wait + 727
2 libsixense_x64.dylib 0x0000000106645f0d boost::condition_variable::timed_wait(boost::unique_lockboost::mutex&, boost::posix_time::ptime const&) + 699
3 libsixense_x64.dylib 0x000000010663f3ee boost::this_thread::sleep(boost::posix_time::ptime const&) + 110
4 libsixense_x64.dylib 0x00000001066376fb USBDetector::hotplug_func() + 183
5 libsixense_x64.dylib 0x000000010663e4de thread_proxy + 158
6 libsystem_pthread.dylib 0x00007fff86b45899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff86b4572a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff86b49fc9 thread_start + 13

Thread 8:
0 libsystem_kernel.dylib 0x00007fff8b024716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff86b47c3b _pthread_cond_wait + 727
2 libsixense_x64.dylib 0x0000000106645f0d boost::condition_variable::timed_wait(boost::unique_lockboost::mutex&, boost::posix_time::ptime const&) + 699
3 libsixense_x64.dylib 0x000000010663f3ee boost::this_thread::sleep(boost::posix_time::ptime const&) + 110
4 libsixense_x64.dylib 0x0000000106638584 USBManagerOSX::read_data() + 118
5 libsixense_x64.dylib 0x000000010663867a USBManagerOSX::read_func() + 34
6 libsixense_x64.dylib 0x000000010663e4de thread_proxy + 158
7 libsystem_pthread.dylib 0x00007fff86b45899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff86b4572a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff86b49fc9 thread_start + 13

Thread 9:
0 libsystem_kernel.dylib 0x00007fff8b024716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff86b47c3b _pthread_cond_wait + 727
2 libsixense_x64.dylib 0x0000000106645f0d boost::condition_variable::timed_wait(boost::unique_lockboost::mutex&, boost::posix_time::ptime const&) + 699
3 libsixense_x64.dylib 0x000000010663f3ee boost::this_thread::sleep(boost::posix_time::ptime const&) + 110
4 libsixense_x64.dylib 0x0000000106638584 USBManagerOSX::read_data() + 118
5 libsixense_x64.dylib 0x000000010663867a USBManagerOSX::read_func() + 34
6 libsixense_x64.dylib 0x000000010663e4de thread_proxy + 158
7 libsystem_pthread.dylib 0x00007fff86b45899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff86b4572a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff86b49fc9 thread_start + 13

Thread 10:
0 libsystem_kernel.dylib 0x00007fff8b024716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff86b47c3b _pthread_cond_wait + 727
2 libsixense_x64.dylib 0x0000000106645f0d boost::condition_variable::timed_wait(boost::unique_lockboost::mutex&, boost::posix_time::ptime const&) + 699
3 libsixense_x64.dylib 0x000000010663f3ee boost::this_thread::sleep(boost::posix_time::ptime const&) + 110
4 libsixense_x64.dylib 0x0000000106638584 USBManagerOSX::read_data() + 118
5 libsixense_x64.dylib 0x000000010663867a USBManagerOSX::read_func() + 34
6 libsixense_x64.dylib 0x000000010663e4de thread_proxy + 158
7 libsystem_pthread.dylib 0x00007fff86b45899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff86b4572a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff86b49fc9 thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):

Model: iMac14,2, BootROM IM142.0118.B02, 4 processors, Intel Core i7, 3.5 GHz, 32 GB, SMC 2.15f2
Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.65)
Bluetooth: Version 4.2.6f1 14216, 3 services, 15 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
USB Device: FaceTime HD Camera (Built-in)
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Keyboard Hub
USB Device: Apple Optical USB Mouse
USB Device: Apple Keyboard
USB Device: EPSON Scanner
Thunderbolt Bus: iMac, Apple Inc., 23.10