Interface repeatedly drops connection


#1

So, as was mentioned in the other thread, I managed to get Interface working by plugging in a microphone.

When testing most of this, I thought the DK2 implementation lacked positional tracking. However, it later turned out to be the OVRService at fault, and after restarting the service, Interface had full positional tracking.
The DK2 implementation is actually good! Of course, it could do with an ability to use global chat, change preferences, access the menu bar and go to other domains whilst goggled in, but it’s a start.

After looking around the thoys.nl castle a bit, I goggled out and opened the global chat.
I chatted to @John_Laury, who TPed into the domain, in an attempt to actually talk to me with voice.

It was at this point I encountered the same problem I had before, during a meet-up.
At that time, I couldn’t hear any audio, and all the other avatars kept blinking out. For some reason, they were also all rendered as extremely low-res sprites.

This time, John’s avatar was 3D, and seemingly talking. But I heard no audio. After raising the audio jitter buffer like he suggested, I heard the occasional snippet. However, it kept cutting out. His avatar also kept ‘disintegrating’, head first. Sometimes it became a sprite.

Eventually, after jumping between many domains, we ascertained that Interface was dropping the connection on my end. Most tellingly was how the status bar would, after a few seconds, read “NO CONNECTION” in large letters near the domain name.
The stats overlay would show the servers start at 4, then go to 3, before dropping to 0.

John said he had a similar issue, which was fixed by disabling his anti-virus and firewall.
However, I have no anti-virus, so I just disabled Windows Defender and the Windows Firewall.
Despite this, it didn’t fix the issue.

It is worth noting that I am in the UK.
I initially assumed that was the issue, however, I think it may be something else.

I have no idea what’s up! However, this is a kinda glaring issue.


#2

DDOS protection in the router ?
thats maby dropping the connection. if its in you router test it again with that option disabled.


#3

trying your suggestion with @Smokey_Bracken shes been having alotta the disconnection probs that @NETVERK has mentioned.Will let u know if it works (it was on on her router)


#4

I have toyed around with port-forwarding, but it didn’t seem to work.
I use a BT Home Hub router.


#5

Okay I said I’d wait a month in the chat earlier today, but I did some research, looking at the log and seeing what it says:

[2014-09-08T13:55:50] Sending connect request to domain-server at "sandbox.highfidelity.io" 
[2014-09-08T13:55:50] Requesting domain-server settings at "http://sandbox.highfidelity.io:40100/settings.json?type=2" 
[2014-09-08T13:55:50] Application title set to: NETVERK @ sandbox.highfidelity.io (build 1074) - ?0.00000000
[2014-09-08T13:55:50] NodeList UUID changed from "a8ff7ca5-a489-4be0-874d-2d456be2e105" to "5f5058b4-4825-49ae-9c94-b9a6f944101a" 
[2014-09-08T13:55:50] Added "Voxel Server" (V) {461b01d4-eece-4566-96fb-804d48a74d7a} 54.241.217.33:43709 / 10.166.213.22:43709 
[2014-09-08T13:55:50] Added "Audio Mixer" (M) {6fb66b40-506f-47b0-82cb-35ee48c77df0} 54.241.217.33:35372 / 10.166.213.22:35372 
[2014-09-08T13:55:50] VoxelSystem... voxel server {461b01d4-eece-4566-96fb-804d48a74d7a} added...
[2014-09-08T13:55:50] Added "Entity Server" (o) {6ce94cca-2266-4ca7-8ae6-4374164872cf} 54.241.217.33:47754 / 10.166.213.22:47754 
[2014-09-08T13:55:50] Added "Avatar Mixer" (W) {b777d842-9637-4b1f-a5af-56acaab4aecf} 54.241.217.33:37170 / 10.166.213.22:37170 
[2014-09-08T13:55:50] Added "Particle Server" (P) {f27185ee-d150-473e-8376-6cf0875fbc8d} 54.241.217.33:47469 / 10.166.213.22:47469 
[2014-09-08T13:55:50] Received domain settings. 
[2014-09-08T13:55:51] Voxel costs are 0 per voxel and 0 per meter cubed 
[2014-09-08T13:55:51] Destination wallet UUID for voxel payments is QUuid("{00000000-0000-0000-0000-000000000000}") 
[2014-09-08T13:55:51] Activating public socket for node "Particle Server" (P) {f27185ee-d150-473e-8376-6cf0875fbc8d} 54.241.217.33:47469 / 10.166.213.22:47469 
[2014-09-08T13:55:51] Activating public socket for node "Avatar Mixer" (W) {b777d842-9637-4b1f-a5af-56acaab4aecf} 54.241.217.33:37170 / 10.166.213.22:37170 
[2014-09-08T13:55:51] Activating public socket for node "Entity Server" (o) {6ce94cca-2266-4ca7-8ae6-4374164872cf} 54.241.217.33:47754 / 10.166.213.22:47754 
[2014-09-08T13:55:51] Activating public socket for node "Voxel Server" (V) {461b01d4-eece-4566-96fb-804d48a74d7a} 54.241.217.33:43709 / 10.166.213.22:43709 
[2014-09-08T13:55:51] Activating public socket for node "Audio Mixer" (M) {6fb66b40-506f-47b0-82cb-35ee48c77df0} 54.241.217.33:35372 / 10.166.213.22:35372 
[2014-09-08T13:55:53] Adding avatar with sessionUUID  QUuid("{06aebf88-bf84-488d-a584-a9dfb63063c0}") to AvatarHashMap. 
[2014-09-08T13:55:53] Changing face model for avatar to "http://public.highfidelity.io/models/heads/EvilPhilip_v7.fst" 
[2014-09-08T13:55:53] Changing skeleton model for avatar to "http://public.highfidelity.io/models/skeletons/leather_jacket.fst" 
[2014-09-08T13:55:53] Changing display name for avatar to "Dan" 
[2014-09-08T13:55:53] Changing billboard for avatar. 
[2014-09-08T13:55:54] stats from new Voxel server... [0.000000, 0.000000, 0.000000, 1.000000]
[2014-09-08T13:55:54] Killed "Entity Server" (o) {6ce94cca-2266-4ca7-8ae6-4374164872cf} 54.241.217.33:47754 / 10.166.213.22:47754 
[2014-09-08T13:55:54] Killed "Particle Server" (P) {f27185ee-d150-473e-8376-6cf0875fbc8d} 54.241.217.33:47469 / 10.166.213.22:47469 
[2014-09-08T13:55:56] Killed "Audio Mixer" (M) {6fb66b40-506f-47b0-82cb-35ee48c77df0} 54.241.217.33:35372 / 10.166.213.22:35372 
[2014-09-08T13:55:56] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:56] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:56] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:56] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:56] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:56] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:56] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:56] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:56] Packet of type 19 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:56] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:56] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:56] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:56] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:56] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:56] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:56] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:56] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:56] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:56] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:56] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 

Eventually, after endless ‘Packet of type 12 received from unknown node’ messages, HiFi drops connection completely.

[2014-09-08T13:55:57] Clearing the NodeList. Deleting all nodes in list. 
[2014-09-08T13:55:57] Killed "Avatar Mixer" (W) {b777d842-9637-4b1f-a5af-56acaab4aecf} 54.241.217.33:37170 / 10.166.213.22:37170 
[2014-09-08T13:55:57] Removing Avatar with UUID QUuid("{06aebf88-bf84-488d-a584-a9dfb63063c0}") from AvatarHashMap. 
[2014-09-08T13:55:57] Killed "Voxel Server" (V) {461b01d4-eece-4566-96fb-804d48a74d7a} 54.241.217.33:43709 / 10.166.213.22:43709 
[2014-09-08T13:55:57] NodeList UUID changed from "5f5058b4-4825-49ae-9c94-b9a6f944101a" to "00000000-0000-0000-0000-000000000000" 
[2014-09-08T13:55:57] voxel server going away...... v[0.000000, 0.000000, 0.000000, 1.000000]
[2014-09-08T13:55:57] Packet of type 11 received from unknown node with UUID QUuid("{b777d842-9637-4b1f-a5af-56acaab4aecf}") 
[2014-09-08T13:55:57] VoxelSystem... voxel server {461b01d4-eece-4566-96fb-804d48a74d7a} removed...
[2014-09-08T13:55:57] Packet of type 12 received from unknown node with UUID QUuid("{6fb66b40-506f-47b0-82cb-35ee48c77df0}") 
[2014-09-08T13:55:57] Application title set to: NETVERK @ sandbox.highfidelity.io (NOT CONNECTED)  (build 1074) - ?0.00000000

After that, Interface reconnects, does this ‘Packet of type’ thing again, then disconnects.
This just loops, endlessly. Voxels never load, HiFi/Interface is effectively useless.

The packets are always of either type 12, 11 or 8. I saw a ‘type 19’ in there too.

I’ve been reading the forums and heard suggestions that my ISP (BT, a major British ISP) may be at fault, or that bandwidth may also be an issue (as I cannot consistently get 0.5MBPS upstream, getting 0.3 usually instead).

I’ve also forwarded ports mentioned in those threads to no effect.


#6

It is a bad idea to disable your firewall and/or anti-virus, if disabling those fixes the issue than it probably means your firewall or anti-virus is crappy or somehow compromized.


#7

Don’t worry, I turned them back on when that didn’t help with Interface!