it’s about how many people you get to stick around and keep coming back .
Let’s be brutally honest, Hifi’s reputation isn’t doing itself any favors (just look over some reviews, seriously) and I’ve already smacked the community usual responses upside the head (namely that their response to bad reviews is to suddenly post good ones, like that will somehow stop more bad reviews from coming in). For all it was worth, the scope of the event was just insanely high and just ignores most past concerns about future events with lots of people.
I already said it in the unofficial Discord, but I’ll repeat it here:
If what the email regarding the events said is true, I’m not surprised. In theory, the event should have maybe garnered at least 300 users (let’s face it, the amount of free space in the bleacher area was pretty high at the avatar contest) and with that metric, I’d say it would have been considered successful. However, I feel the following contributes to why this didn’t happen:
- The event actually was actually harsh on many users. I heard from a good chunk of people that their framerate was just awful, including my own (thankfully, I know a thing or two about LOD tweaking so I was able to find a happy medium). Honestly, I have no idea how to solve this other than offering true LOD management to creators. I’ll have to do w test on the convention domain to test how big is the domain and how many drawcalls are involved natively.
- Older issues, like having people spawning on top of each other, wasn’t helping people whos’ first experience may have been this event (Seriously, Hifi, I made the solution open source for everyone, not just my hatred of that)
- I’m not sure if this fully matters, but the spawn area was constantly complaining about their hard drives filling up due to the cache. I don’t have this issue, but after hearing about that, I can see that contributing to some issues, just not sure why it’s become a problem now and not past events
- High Fidelity has a reputation of not being that good. The other day had someone come in who was doing a comparison to the “top 3” VR platforms (which Hifi got on in addition to Sansar and some other one that wasn’t NeosVR, but he left VRC off the table as there was no market and was outside his comparison) and the complaints rolled in harder than Hurricane Miami, all related to the new user experience
Let’s face it: as much as having negative reviews suck, a good chunk are rightfully earned and sucking up to the problem isn’t going to help. Hifi has constantly left it to be stated the users can contribute and help the platform, and kissing Oculus and Steam’s *** with reviews isn’t going to solve anything except make more justified bad reviews.
You want the bad reviews to go away, then address their problems. Think about what are the first things you do when you come in and how they can be resolved. People really want their nametags, but seem to hate the marketplace ones (that was one of the complaints mentioned earlier)? Ask if the one in the client by default (shocker, it is there like chat) can be upgraded or even if someone is willing to do it and if a menu option could be added so a user doesn’t have to touch Running Scripts.
And maybe, just maybe, if the company instead invested in their own community to help their platform, it would have cost less and had more results. Contests are great but to be honest, how many entries from the past contests do you see still hanging around, let alone the contestants who made them? High Fidelity could easily go to some of their loyal community members and make a few agreements to keep their domains online (or even offer to host and update themselves) and keep the domain looking pretty for even a small chunk of whatever it cost to run the con. Now you have content, now you have reasons for users to be around, and thus kickstart the real cycle instead of letting things continue the current death spiral.