Never been able to install Interface on Windows


#1

Since April I have never been able to install Interface on Windows. No problems on OSX, but my main PC is Windows, I have to borrow a Mac if I want to use one. Any recent intelligence on this error (always the same):

[DEBUG] [12/26 06:47:00] [VERSION] Build sequence:  1668
[DEBUG] [12/26 06:47:00] First call to Menu::getInstance() - initing menu.
[DEBUG] [12/26 06:47:02] Asynchronously looking up IP address for hostname “stun.highfidelity.io” - lookup ID is 1
[DEBUG] [12/26 06:47:02] NodeList socket is listening on 64388
[DEBUG] [12/26 06:47:02] Changed socket “send” buffer size from 8192 to 1048576 bytes
[DEBUG] [12/26 06:47:02] Changed socket “receive” buffer size from 8192 to 1048576 bytes
[DEBUG] [12/26 06:47:02] Local socket is 192.168.0.13:64388
[DEBUG] [12/26 06:47:02] AccountManager URL for authenticated requests has been changed to https://data.highfidelity.io
[DEBUG] [12/26 06:47:02] Logging activity “launch”
[DEBUG] [12/26 06:47:02] input  device: “Microphone (Realtek High Defini”
[DEBUG] [12/26 06:47:02] No valid access token present. Bailing on authenticated invoked request.
[DEBUG] [12/26 06:47:02] DEBUG [ “Microphone (Realtek High Defini” ] [ “Microphone (Realtek High Defini” ]
[DEBUG] [12/26 06:47:02] The default audio input device is “Microphone (Realtek High Defini”
[DEBUG] [12/26 06:47:02] The audio input device  “Microphone (Realtek High Defini” is available.
[DEBUG] [12/26 06:47:02] The desired format for audio I/O is QAudioFormat(24000Hz, 16bit, channelCount=1, sampleType=SignedInt, byteOrder=LittleEndian, codec=“audio/pcm”)
[DEBUG] [12/26 06:47:02] The desired audio format is not supported by this device
[DEBUG] [12/26 06:47:02] The format to be used for audio input is QAudioFormat(48000Hz, 16bit, channelCount=1, sampleType=SignedInt, byteOrder=LittleEndian, codec=“audio/pcm”)
[DEBUG] [12/26 06:47:02] output  device: “Speakers (Realtek High Definiti”

Then crash.


#2

Seems like it installed ok but wont launch.
When I get this crash (at the moment of detecting output device) it is usually because I havent got the usual usb headset mic connected, although this hasnt seemed to be a problem just lately.

I am having problems downloading 1668 but I was watching if anyone else had that prob. but it seems you have been having this issue for quite a while so I will go out on a limb and say its not build specific.

With your problem you have probably heard this before but always delete your interface.ini file when in doubt, it saves settings everytime it runs, and if something goes bad it will save a bad setting and then try to run next time with a problematic .ini file. This goes for updates also, updates will carry your existing .ini file over so any problems are still there. Delete it and make sure you have a mic headset connected before starting is all I’ve got.
Good luck


#3

Which version of Windows are you running and have you tried to uninstall the previous build before installing a new build?


#4

Windows 7, and yes, I tried uninstalling everything and removing all files.


#5

Can you see anything in your event viewer logs regarding the crash?