Version 2177 does not work on windows 7


#1

When trying to access the metaverse with the 2177 version of the viewer appears as error in windows 7. I went back to version 2165 of the viewer and access to the metaverse was normal.


Version 2177 also crashes on Windows 8.1
#2

Are you running Windows Version 7.1? or only Windows Version 7? We require at least version 7.1 or higher.


#3

Same here, its crashing with WSOD on the public stun server. and then it crash.

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    interface.exe
  Application Version:    0.0.0.0
  Application Timestamp:    5515dcba
  Fault Module Name:    interface.exe
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    5515dcba
  Exception Code:    c0000005
  Exception Offset:    0025fdd7
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789


#4

Hello, i have the self problem, not working, in Windows7 and not with Mac:( Interface.exe is not working, its closed


#5

I’m on WIndows 7 and it runs fine for me on Vsn. 2177


#6

Tried it again, where placed in the HQ meeting building. crash.
Uninstalled , and reinstalled Hifi. Crash.
Moved interface.ini out oif the userdir. Crash.

It keeps crashing short after it’s started.


#7

I kept crashing at HQ too. I went to a different location at startup and that worked for me.


#8

I did go down to 2160, it still crashing. And it’s crashing everytime at the same point.\

I cannot go to other place, i removed interface.ini but it still send me to the same domain and location. and i crash before i can login or choice other bookmark.

Found the logs back, High Fidelity is putting that in other place, why not in the same place as the interface.ini file ?

[DEBUG] [03/28 21:32:20] stats from new Entity server… [0.000000, 0.000000, 0.000000, 1.000000]
[DEBUG] [03/28 21:32:20] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:20] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:20] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:21] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:21] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:21] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:21] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:21] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:21] Downloading script at  QUrl( “https://hifi-public.s3.amazonaws.com/scripts/entityScripts/portal.js” )
[DEBUG] [03/28 21:32:21] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:21] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:21] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:21] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:21] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:21] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:21] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:21] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:21] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:21] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:21] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:21] Image greater than maximum size:  QUrl( “https://s3.amazonaws.com/hifi-public/help/Screen Shot 2015-03-25 at 5.02.49 PM.jpg” )  1942 1348  scaled to: 1738 1206
[DEBUG] [03/28 21:32:21] Image greater than maximum size:  QUrl( “https://s3.amazonaws.com/hifi-public/models/props/chess/board_maple.jpg” )  1527 1527  scaled to: 1448 1448
[DEBUG] [03/28 21:32:21] Image greater than maximum size:  QUrl( “https://s3.amazonaws.com/hifi-public/models/props/chess/board_cherry.jpg” )  1500 1500  scaled to: 1448 1448
[DEBUG] [03/28 21:32:22] Image greater than maximum size:  QUrl( “https://hifi-public.s3.amazonaws.com/models/sets/LoungeBarV4/baked_ceiling.jpg” )  2048 2048  scaled to: 1448 1448
[WARNING] [03/28 21:32:22] QWindowsFontDatabase::fontEngine: Can’t change family name of font
[WARNING] [03/28 21:32:22] QWindowsFontDatabase::fontEngine: Can’t change family name of font
[WARNING] [03/28 21:32:22] QWindowsFontDatabase::fontEngine: Can’t change family name of font
[WARNING] [03/28 21:32:22] QWindowsFontDatabase::fontEngine: Can’t change family name of font
[WARNING] [03/28 21:32:22] QWindowsFontDatabase::fontEngine: Can’t change family name of font
[WARNING] [03/28 21:32:22] QWindowsFontDatabase::fontEngine: Can’t change family name of font
[WARNING] [03/28 21:32:22] QWindowsFontDatabase::fontEngine: Can’t change family name of font
[WARNING] [03/28 21:32:22] QWindowsFontDatabase::fontEngine: Can’t change family name of font
[DEBUG] [03/28 21:32:22] “Error downloading https://hifi-public.s3.amazonaws.com/ozan/Island/IslandNewBase5.fbx - server replied: Not Found”
[DEBUG] [03/28 21:32:23] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:23] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “http://public.highfidelity.io/scripts/entityScripts/lightController.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Image greater than maximum size:  QUrl( “https://s3.amazonaws.com/hifi-public/models/props/chess/pieces_knight_displ.jpg” )  2048 2048  scaled to: 1448 1448
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] JS console message at line 0 from “undefined” - “RangeError: Maximum call stack size exceeded.”
[DEBUG] [03/28 21:32:24] JS console message at line 0 from “undefined” - “RangeError: Maximum call stack size exceeded.”
[DEBUG] [03/28 21:32:24] JS console message at line 0 from “undefined” - “RangeError: Maximum call stack size exceeded.”
[DEBUG] [03/28 21:32:24] JS console message at line 0 from “undefined” - “RangeError: Maximum call stack size exceeded.”
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:24] Downloading script at  QUrl( “https://s3.amazonaws.com/hifi-public/scripts/entityScripts/chessPiece.js” )
[DEBUG] [03/28 21:32:36] Killed “Avatar Mixer” (W) {814d312f-bb95-4362-a83d-738c8ce2de29} 54.215.97.188:57041 / 10.249.135.145:57041
[DEBUG] [03/28 21:32:36] Killed “Entity Server” (o) {c9abf2c5-c5b6-4965-bd0a-05480c5bb027} 54.215.97.188:56509 / 10.249.135.145:56509
[DEBUG] [03/28 21:32:36] Killed “Audio Mixer” (M) {a621f449-e5c1-44ca-a999-8d8e726998b7} 54.215.97.188:58053 / 10.249.135.145:58053
[DEBUG] [03/28 21:32:36] Packet of type 8 received from unknown node with UUID a621f449-e5c1-44ca-a999-8d8e726998b7


#9

Ok, i just jumped into interface.ini and modified the last location so i got send at login to a non existing place. Teleported to sandbox and not crashing now.

So, some evil mesh is in the HQ that crash windows users again.This is with version 2160. Teleported to the tosca building. Logged out. upgraded to 2177. And it still works.

Check the HQ building near the chessboard

Grr, and when i decided to TP from the tosca building to sandbox, because im not alllawed to open edit to get my avatar back from marketplace. The whole stuff CRASHED.

Now it get intressting
I did a relog, Teleported again to the sandbox. Did go to marketplace. selected the last avatar with the orange clothing. did say weat both. No body appeared. just invisible.
Did a relog, instant crash ! So, could it be possible that the avatars are crashing interface.exe ?

Removed the skeleton URL from interface.ini And i can login without any crash.
but not wear any body now. (back to marketplace).

Note: Something seems to go wrong when you say wear head+body. it’s not loading the head in preference. After relog we crash again, still invisible body. I have problems with the avatar body. it’s not getting visible. also when i delete the old ini file i get logged in to HQ and still crash there too. Well. that’s it for now.