Windows 7 Sound issue on loading


Getting an error that appears to be sound related on my work laptop, screenshot attached!

Just stops responding at this point!


@JonUKRAH can you give me some more details about your machine?


@chris here is system info!
Processor Intel® Core™ i5-2430M CPU @ 2.40GHz 6.9 5.1
Determined by lowest subscore

Memory (RAM) 6.00 GB 7.4
Graphics NVIDIA GeForce 410M 5.1
Gaming graphics 3318 MB Total available graphics memory 6.3
Primary hard disk 351GB Free (452GB Total) 5.6
Windows 7 Home Premium


Manufacturer Sony Corporation
Total amount of system memory 6.00 GB RAM
System type 64-bit operating system
Number of processor cores 2


Total size of hard disk(s) 1384 GB
Disk partition (C:) 351 GB Free (452 GB Total)
Media drive (D:) CD/DVD
Disk partition (E:) 739 GB Free (932 GB Total)


Display adapter type NVIDIA GeForce 410M
Total available graphics memory 3318 MB
Dedicated graphics memory 512 MB
Dedicated system memory 0 MB
Shared system memory 2806 MB
Display adapter driver version
Primary monitor resolution 1280x720
DirectX version DirectX 10


Network Adapter Realtek PCIe GBE Family Controller
Network Adapter Atheros AR9285 Wireless Network Adapter


What kinda soundcard mic do u have attached?


Just the internal laptop mic, and all the information i can find about sound card is that it is Conexant SmartAudio HD. I am assuming its a sound issue from the messages in the original screenshot, but i may well be wrong!!


That sony laptop you are using is a bit dated I think 2011. I know it runs good otherwise but the Conexant audio in it was never one to get rave reviews for SQ or driver support. You may want to look if there are any alternative sound drivers specific to that Conexant chipset due to sound problems with video games.

I did a little searching found the following issue reference with a Lenovo laptop

“Un-install the Conexant Audio Software and let the Realtek High Definition Audio Driver control your sound. I know this works as I have a T430s which doesn’t run the Conexant Audio Software.”

Another suggestion was a dolby audio driver which i’m not sure of this google you’ll get it to work with something.


It’s just a laptop I use at work so it is not an issue for me, but I found a bug and reported :wink:


i have similar bug for windows 8.1